Products and placing an order
Check each product’s description, available sizes, colours, and current price before ordering. Availability can change. Review your selected items, delivery details, and final order summary before confirming payment. Keep your order reference for any questions or requests.
Prices, payment, and promotions
The order summary shows the applicable item prices, discounts, delivery charges, and tax information. Payment methods and any eligibility requirements are shown at checkout. Promotion codes, gift cards, and other offers are subject to the conditions displayed for that offer and their validation at checkout.
If you notice an issue with an order or a charge, contact support with the order reference. Do not send full card details.
Delivery, returns, and exchanges
Available delivery services, coverage, charges, and timing are shown during checkout. See Shipping & Returns for the store’s current delivery information and return or exchange policy. Eligibility depends on the order, item, and applicable policy. Use your account orders or guest order access to review available after-sales actions.
For damaged, incorrect, or missing items, contact our team with the order reference and relevant details so the issue can be reviewed.
Support and consumer rights
For help with a purchase, use the Contact page. These terms do not exclude consumer rights that apply under UAE law. General consumer protection information is available from the UAE Ministry of Economy.
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